Refund and Returns Policy

At Atijah, we strive to ensure your utmost satisfaction with every purchase you make from us. In the event that you are not entirely pleased with your order, we have formulated a comprehensive Refund and Returns Policy to facilitate a seamless resolution process. Please review the following guidelines carefully:

Eligibility:
To be eligible for a refund or return, the item(s) in question must meet the following criteria:
1. The item(s) must be in its original condition, unworn, and undamaged.
2. The return request must be initiated within 7 days from the date of delivery.
3. The item(s) must be accompanied by proof of purchase, such as an order confirmation or receipt.

Refund Process:
Upon receiving your return request and verifying the eligibility of the item(s) returned, we will initiate the refund process. Refunds will be issued via the original method of payment used during the purchase. Please note that it may take 5-7 business days for the refunded amount to reflect in your account, depending on your financial institution’s processing time.

Return Shipping:
Customers are responsible for bearing the shipping costs associated with returning the item(s) unless otherwise specified. We recommend utilizing a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item(s). Atijah shall not be held liable for any lost or damaged returns during transit.

Return Address:
Please send your returns to the following address:
Atijah
987/3, Sector 3,
Vasundhara, Ghaziabad
[Insert Postal Code]

Exchange Policy:
Regrettably, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for a refund and placing a new order for the desired item.

Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer support team at support@atijah.com or call us at 9717317087 within 7 days of receiving the order. We will promptly assist you in resolving the issue by arranging for a replacement or initiating a refund as per your preference.

Contact Us:
Should you have any inquiries or require further assistance regarding our Refund and Returns Policy, please do not hesitate to reach out to us via email at support@atijah.com or by phone at 9717317087. Our dedicated customer support team is here to address your concerns and ensure a satisfactory resolution.

At Atijah, your satisfaction is our top priority, and we are committed to providing you with a hassle-free shopping experience. Thank you for choosing Atijah.

Warm regards,
Customer Service Team
Atijah